Shipping Policy

Upscale Home HQ Shipping Policy

Effective Date: July 20, 2025

1. Introduction

At Upscale Home HQ, we strive to provide a seamless and transparent shipping experience. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.upscalehomehq.com.

2. Shipping Destinations

We currently ship to the following countries:

  • United States

  • Canada

  • United Kingdom

  • European Union countries

Future Expansion:
We are actively working to expand our delivery network. Please check this page periodically for updates.

3. Shipping Costs

Domestic Shipping (United States):

  • Free Standard Shipping on orders over $50

  • Flat Rate Shipping: $5 for orders under $50

International Shipping:

  • Flat Rate: $15

  • Customers are responsible for any customs fees, import duties, taxes, or additional charges imposed by local authorities.

No Hidden Fees:
Shipping costs are clearly displayed at checkout—no hidden charges.

4. Order Processing Time

  • Processing Time: 1–2 business days (Monday–Friday, excluding holidays)

  • Cut-Off Time: Orders placed before 5:00 PM EST will begin processing the same day

  • Weekend/Holiday Orders: Orders placed on weekends or holidays will be processed the next business day

5. Estimated Delivery Time

Domestic (USA):

  • Standard Shipping: 3–5 business days

  • Expedited Shipping: 1–2 business days

International:

  • Standard International Shipping: 7–14 business days

Note: Delivery estimates are subject to potential delays due to weather, customs, or carrier-related issues.

6. Shipping Methods and Carriers

Reliable Carriers:

  • Domestic: USPS, UPS, FedEx

  • International: DHL, FedEx International

Tracking:
All orders include tracking information, which will be sent via email once your order ships.

Insurance:
All shipments are insured against loss or damage. Please contact us promptly if any issues occur.

7. Order Tracking

Tracking Information Provided:

  • Tracking number

  • Carrier name

  • Direct tracking link

How to Track Your Order:
Visit upscalehomehq.com/track-order or your carrier's website.
Enter your tracking number to view real-time delivery updates.

Need Help?
Contact our customer service team for assistance with tracking issues.

8. Delivery Issues

8.1 Delayed or Lost Packages:
If your delivery is delayed beyond the estimated timeframe:

  • Double-check your shipping address

  • Ask neighbors or building management

  • Contact us at support@upscalehomehq.com or [Your Customer Service Phone Number]

If your package is marked "Delivered" but you haven’t received it, contact us immediately for investigation.

8.2 Damaged Packages:

We will arrange a replacement or refund, depending on the situation.

9. Missing Items

If your package arrives with missing items:

  • Contact us within 7 days of receiving your order

  • Provide your order number and describe the missing item(s)

We will investigate and resolve the issue by sending the item(s) or issuing a refund.

10. Return and Refund Policy

Returns Accepted Within: 30 days of receiving your order

Conditions:

  • Items must be unused, undamaged, and in original packaging

  • Some items (e.g., personalized or perishable goods) are non-returnable

Return Shipping Costs:

  • Customer Responsibility: If the return is due to preference

  • Company Responsibility: If the return is due to a defective or incorrect item

Refunds:
Processed within 14 days of receiving the returned item.
Issued to the original payment method.

Refer to our full Return and Refund Policy for more details.

11. Incorrect Address

Please ensure your shipping information is correct at checkout.
If an order is returned due to an incorrect or incomplete address:

  • We’ll contact you to arrange reshipment

  • Additional shipping charges may apply

12. International Customs and Duties

Customs Clearance:
Some international packages may experience delays due to customs procedures.

Taxes & Duties:
Import taxes and duties are not included in the product price or shipping fee and are the buyer’s responsibility.

Note: Customs policies vary by country. Contact your local customs office for more information.

13. Contact Information

For shipping questions or support, contact us:

  • Email: support@upscalehomehq.com

  • Phone: [Insert your phone number]

  • Address:
    Upscale Home HQ
    [Street Address]
    [City, State, ZIP]
    United States

  • Customer Support Hours: Monday–Friday, 9 AM – 5 PM EST

14. Changes to This Shipping Policy

We reserve the right to update this Shipping Policy at any time. Updates will be posted with a revised effective date. Please review this policy periodically for any changes.

Thank you for shopping with Upscale Home HQ!
We appreciate your business and are committed to providing you with exceptional service.