Billing Terms and Conditions

Billing Terms and Conditions

Effective Date: July 20, 2025

1. Introduction

These Billing Terms and Conditions ("Terms") govern the payment and billing processes between UpscaleHome HQand you, the customer. By purchasing any product or using any service from our website, https://upscalehomehq.com, you agree to these Terms.

2. Payment Terms

2.1 Pricing

  • Currency: All prices are listed in U.S. Dollars (USD).

  • Taxes & Fees: Prices do not include applicable taxes, duties, or shipping fees unless stated at checkout.

  • Price Changes: Prices may change at any time without notice.

2.2 Accepted Payment Methods

We accept the following secure payment options:

  • Visa, Mastercard, American Express, Discover

  • PayPal

  • Apple Pay, Google Pay

  • Shop Pay

  • Other digital wallets supported by Shopify Checkout

2.3 Payment Timing

  • One-time Purchases: Full payment is due at checkout.

  • Preorders / Custom Items: Full payment is due when the order is placed, unless otherwise specified.

  • Subscriptions (if applicable): Billed on the first day of each billing cycle.

3. Invoicing

  • A digital receipt or invoice will be emailed to the address you provide at checkout.

  • You are responsible for ensuring that your billing and contact information is accurate and current.

4. Late Payments

  • Late Fees: A 1.5% monthly interest fee (or the maximum allowed by law) may apply to overdue invoices.

  • Service Suspension: We reserve the right to delay shipping or suspend access to services if payment is not received within 10 days.

  • Services will resume once payment and any applicable fees are settled.

5. Disputed Charges

If you believe there is a billing error:

  • Contact us within 15 days of receiving the invoice.

  • Email: billing@upscalehomehq.com
    Include:

  • Order number or billing reference

  • A detailed explanation of the issue

We will investigate and respond within 5 business days.

6. Refunds and Credits

  • All refunds are subject to our Return & Refund Policy.

  • Approved refunds are processed back to the original payment method within 5–10 business days.

  • Shipping fees may not be refundable unless the return is due to a defective item or company error.

7. Taxes

  • You are responsible for any applicable sales tax, VAT, GST, customs duties, or local fees.

  • Taxes are calculated at checkout based on your shipping address.

  • Tax-exempt customers must provide valid documentation before placing an order.

8. Billing Errors

  • We will promptly correct any billing errors we discover.

  • If you are overcharged, we will issue a refund or credit.

  • If you are undercharged, we will notify you and bill the outstanding balance.

9. Subscriptions & Recurring Billing (If applicable)

9.1 Auto-Renewal

  • Subscriptions automatically renew unless canceled at least 7 days before the renewal date.

  • You will receive a reminder email before your next billing cycle.

9.2 Cancellation

  • To cancel, email billing@upscalehomehq.com at least 7 days before your renewal date.

  • You will continue to have access until the end of your current billing period.

10. Payment Security

  • All transactions are secured via SSL encryption.

  • We use trusted payment processors: Shopify Payments and PayPal.

  • We do not store your credit card details on our servers.

11. Changes to These Terms

  • We may update these Billing Terms at any time.

  • Changes will take effect upon posting a new effective date.

  • Continued use of our services constitutes your agreement to the updated Terms.

12. Limitation of Liability

  • We are not liable for indirect, incidental, or consequential damages related to billing issues, including late payments or service suspension.

  • Our total liability is limited to the total amount you paid to us in the past 6 months.

13. Governing Law

These Terms are governed by the laws of the State of [Insert State], USA.
All legal disputes must be filed in a court located in [Insert County/City, State].

14. Contact Information

UpscaleHome HQ

15. Entire Agreement

These Billing Terms, along with our Terms of Service and Privacy Policy, form the complete agreement regarding payment and billing between you and UpscaleHome HQ.