FAQ
โ Frequently Asked Questions
Have a question? Weโre here to help.
๐ Ordering & Products
Q: Where do your products ship from?
A: Most items ship directly from warehouses in the U.S., depending on the brand and your location. This helps ensure fast and reliable delivery.
Q: Are your products high quality?
A: Absolutely. We partner only with reputable brands and manufacturers that meet our high standards for craftsmanship, durability, and design. If we wouldnโt put it in our own homes, we wonโt sell it.
Q: Iโm not sure what to buy. Can you help?
A: Of course! Reach out via our contact form or email us at support@upscalehomehq.com โ weโre happy to help you choose something perfect for your space, needs, and budget.
๐ Shipping & Delivery
Q: How long does shipping take?
A: Most orders ship within 1โ2 business days. Delivery typically takes 5โ12 business days depending on your location and the item size. For custom or oversized products, weโll keep you updated throughout the process.
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on most products within the continental U.S. Any exceptions (e.g. oversized freight items) will be clearly stated at checkout.
Q: Do you offer white-glove delivery or installation?
A: Select items qualify for white-glove service. If available, the option will appear on the product page or during checkout. Not sure? Just ask โ weโll check availability in your area.
๐ณ Payments & Orders
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express), Shop Pay, PayPal, and, in some cases, financing via Shop Pay Installments (subject to approval).
Q: Is my payment information secure?
A: Yes โ all transactions are protected with industry-standard encryption via Shopifyโs secure checkout system. Your information is safe with us.
๐ Returns & Warranty
Q: Whatโs your return policy?
A: Most items can be returned within 30 days of delivery. Returned products must be unused, in original packaging, and in resellable condition. Some custom or made-to-order items may be final sale.
๐ View our full Return Policy
Q: What if my item arrives damaged?
A: Please inspect your package upon arrival. If damaged, contact us within 48 hours with photos โ weโll handle the claim and send a replacement at no extra cost.
Q: Do your products come with a warranty?
A: Yes. Most products include a manufacturer warranty (typically 1โ5 years depending on the brand). Warranty information is available on the product page, or feel free to ask us for details.
๐ Still Need Help?
Weโre real people, ready to support you before, during, and after your order.
email us at:ย support@upscalehomehq.com
๐ We typically respond within 1-3 business day.