Privacy Policy

UpscaleHome HQ Privacy Policy

Effective Date: July 20, 2025

1. Introduction

UpscaleHome HQ is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you access or use our website: https://upscalehomehq.com, including any associated subdomains (collectively, the "Service").

By using our Service, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy and in our Terms of Service (if applicable).

2. Definitions and Key Terms

  • Cookie: A small piece of data stored on your device to recognize your browser and remember preferences.

  • Company: Refers to UpscaleHome HQ, a U.S.-based business.

  • Country: Refers to the United States.

  • Customer: A person who interacts with our website or purchases from us.

  • Device: Any internet-connected device, such as a smartphone, tablet, or computer.

  • IP Address: A unique identifier assigned to your device when you connect to the internet.

  • Personal Data: Any information that can identify you personally.

  • Service: The UpscaleHome HQ website and eCommerce platform.

  • Third-Party Service: External providers that help us operate, manage, or market our business.

  • You: A person accessing or using our Service.

3. Information We Collect

We collect personal information when you:

  • Visit or browse our website

  • Register or create an account

  • Place an order

  • Subscribe to newsletters

  • Complete forms, surveys, or promotional entries

Collected information may include:

  • Full name

  • Email address

  • Shipping and billing addresses

  • Phone number

  • Payment details (processed securely via third-party services)

4. How We Use Your Information

We may use your information to:

  • Personalize your experience

  • Improve our website, products, and services

  • Process and fulfill orders

  • Respond to customer service requests

  • Send email updates, offers, or newsletters (you may opt out)

  • Administer contests, surveys, or promotions

5. Information from Third Parties

We may receive data from third-party sources, such as:

  • Social media platforms (if you engage with us there)

  • Payment processors (e.g., Stripe, PayPal)

  • Analytics tools (e.g., Google Analytics)

  • Fraud prevention services

  • Advertising or marketing platforms

6. Sharing Your Information

We only share your personal information when necessary, including with:

  • Trusted service providers (e.g., Shopify, Stripe, Klaviyo)

  • Affiliates under common ownership or control

  • Legal authorities, when required by law

  • Business partners, buyers, or investors, in connection with mergers, acquisitions, or asset sales

We do not sell your personal information.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Store your preferences and session data

  • Enable core shopping and cart features

  • Analyze site traffic and usage

You can manage or disable cookies in your browser settings. However, doing so may affect some site functionality.

8. Data Security

We take reasonable steps to protect your information using:

  • SSL encryption

  • Secure servers and restricted access

  • Regular monitoring for vulnerabilities

While we strive to protect your data, no system is completely secure.

9. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfill your orders

  • Provide services

  • Meet legal and regulatory obligations

  • Improve our offerings

10. Your Rights

Depending on your location, you may have rights to:

  • Access or request a copy of your personal information

  • Correct inaccurate or outdated data

  • Request deletion of your personal data

  • Object to or restrict how we use your data

  • Request a copy of your data in a portable format

To exercise your rights, email us at support@upscalehomehq.com.

11. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from minors. If we become aware that such data has been collected, we will delete it promptly.

12. International Data Transfers

If you access our Service from outside the U.S., your information may be transferred to and processed in the United States. By using our Service, you consent to such transfers.

13. External Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies independently.

14. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted with the revised Effective Date at the top of this page. We encourage you to review this page regularly.

15. Contact Us

For questions or concerns about this Privacy Policy: